Our customer service department based in Saint Malo is able to help you in the event of a problem with a product sold by Seatronic. Please find below our operating procedure.
To contact us:
- By e-mail: support@seatronic.fr
- By phone: 02 22 66 54 16
- Shipping address: Seatronic, 10, allée Ephyra - Zone Atalante - 35400 Saint Malo - France
For all claims, please provide us with your purchase references (invoice), a description of the fault and your contact details by filling in the after-sales returns form accessible via this link.
Download the after-sales procedure in pdf format.
Warranty conditions :
The product warranty applies to equipment sold by Seatronic for a period notified on the product documentation (this period may vary from 2 to 10 years depending on the references).
This warranty does not cover any of the following:
- Damage or defects resulting from improper use or handling of the product.
- Accidents, fire, liquids, chemicals, other substances, flooding, vibration, excessive heat, inadequate ventilation, power surges, excessive or inadequate power supply, radiation, electrostatic discharge, including lightning, other external forces and effects.
- The presence of liquid or other external or internal products or traces of corrosion.
- Loss of time, inconvenience, travel expenses, costs of removal, disassembly or reinstallation of the product.
- We remind you that any attempt by a third party to repair the product may invalidate the warranty and/or result in a refusal to repair.
Checks prior to any warranty claim:
It is your responsibility to check whether the device is really faulty, as malfunctions may be caused by external factors (connections, fuses, settings, battery condition, etc.)
Product warranty (excluding CPUs): If a product proves defective during the warranty period, please contact us by e-mail or telephone and we will give you an after-sales tracking number. This number will be used for all exchanges.
- If the product in question is less than three months old, we will send you a Colissimo return slip. As soon as we receive the product, an e-mail will confirm that it has been received in our workshop. We will then either repair or exchange it within a maximum of 8 working days
- If the product in question is more than three months old, you are responsible for its return. As soon as we receive the product, we will send you an e-mail confirming that it has been received in our workshops. We will then either repair or exchange it within a maximum of 8 working days.
In all cases, if the product checked is faultless, you will be billed for the cost of return transport and any costs associated with the workshop intervention. For certain specific products, such as alternator chargers, batteries, etc., a questionnaire will be sent to you before any equipment is returned. This questionnaire must be returned to us in order to refine the diagnosis and determine whether or not the equipment should be returned to us.
Our commitment is to provide you with a solution within 8 days once we have all the elements.
Central unit warranty :
If a central unit proves defective during the warranty period, we will ask you to return it to us for repair. PLEASE NOTE: if the fault is not with the CPU, but with software, anti-virus or other programs you have installed, you will be billed for the time spent analyzing the fault and repairing the CPU at the current rate.
For out-of-warranty products: If the product can be repaired, we will ask you to send us the faulty equipment so that we can draw up a repair estimate. If the product cannot be repaired, we will send you a commercial proposal for a replacement.
Special conditions: In certain emergency situations, replacement equipment may exceptionally be sent to you before you receive the defective equipment. In this case, we will ask you for a deposit equivalent to the value of the equipment.
Workshop services for which the product defect is not confirmed will be invoiced after telephone exchange.
Transport conditions :
Product exchange conditions are only applicable in metropolitan France. For all claims outside this territory, an exchange will be necessary to optimize transport costs and lead times.
Some non-warranty pricing conditions:
- Product handling : 15.00 € EXCL.
- Workshop labor: €52.00 per hour excluding VAT
- Computer labor: €55.00 per hour excluding VAT
- Motherboard replacement: €300.00 ex
- Replacement of hard disk with 250 GB SSD hard disk: €240.00 excl
- Battery replacement and BIOS reset: €55.00 ex
Our customer service department based in Saint Malo is able to help you in the event of a problem with a product sold by Seatronic. Please find below our operating procedure.
To contact us:
- By e-mail: support@seatronic.fr
- By phone: 02 22 66 54 16
- Shipping address: Seatronic, 10, allée Ephyra - Zone Atalante - 35400 Saint Malo - France
For all claims, please provide us with your purchase references (invoice), a description of the fault and your contact details by filling in the SAV returns form accessible via this link.
Download the after-sales procedure in pdf format.
Warranty conditions :
The product warranty applies to equipment sold by Seatronic for a period notified on the product documentation (this period may vary from 2 to 10 years depending on the references).
This warranty does not cover any of the following:
- Damage or defects resulting from improper use or handling of the product.
- Accidents, fire, liquids, chemicals, other substances, flooding, vibration, excessive heat, inadequate ventilation, power surges, excessive or inadequate power supply, radiation, electrostatic discharge, including lightning, other external forces and effects.
- The presence of liquid or other external or internal products or traces of corrosion.
- Loss of time, inconvenience, travel expenses, costs of removal, disassembly or reinstallation of the product.
- We remind you that any attempt by a third party to repair the product may invalidate the warranty and/or result in a refusal to repair.
Checks prior to any warranty claim:
It is your responsibility to check whether the device is really faulty, as malfunctions may be caused by external factors (connections, fuses, settings, battery condition, etc.)
Product warranty (excluding CPUs): If a product proves defective during the warranty period, please contact us by e-mail or telephone and we will give you an after-sales tracking number. This number will be used for all exchanges.
- If the product in question is less than three months old, we will send you a Colissimo return slip. As soon as we receive the product, an e-mail will confirm that it has been received in our workshop. We will then either repair or exchange it within a maximum of 8 working days
- If the product in question is more than three months old, you are responsible for its return. As soon as we receive the product, we will send you an e-mail confirming that it has been received in our workshops. We will then either repair or exchange it within a maximum of 8 working days.
In all cases, if the product checked is faultless, you will be billed for the cost of return transport and any costs associated with the workshop intervention. For certain specific products, such as alternator chargers, batteries, etc., a questionnaire will be sent to you before any equipment is returned. This questionnaire must be returned to us in order to refine the diagnosis and determine whether or not the equipment should be returned to us.
Our commitment is to provide you with a solution within 8 days once we have all the elements.
Central unit warranty :
If a central unit proves defective during the warranty period, we will ask you to return it to us for repair. PLEASE NOTE: if the fault is not with the CPU, but with software, anti-virus or other programs you have installed, you will be billed for the time spent analyzing the fault and repairing the CPU at the current rate.
For out-of-warranty products: If the product can be repaired, we will ask you to send us the faulty equipment so that we can draw up a repair estimate. If the product cannot be repaired, we will send you a commercial proposal for a replacement.
Special conditions: In certain emergency situations, replacement equipment may exceptionally be sent to you before you receive the defective equipment. In this case, we will ask you for a deposit equivalent to the value of the equipment.
Workshop services for which the product defect is not confirmed will be invoiced after telephone exchange.
Transport conditions :
Product exchange conditions are only applicable in metropolitan France. For all claims outside this territory, an exchange will be necessary to optimize transport costs and lead times.
Some non-warranty pricing conditions:
- Product handling : 15.00 € EXCL.
- Workshop labor: €52.00 per hour excluding VAT
- Computer labor: €55.00 per hour excluding VAT
- Motherboard replacement: €300.00 ex
- Replacement of hard disk with 250 GB SSD hard disk: €240.00 excl
- Battery replacement and BIOS reset: €55.00 ex