Our customer service department based in Saint Malo is able to help you in the event of a problem with a product sold by Seatronic. Please find below our operating procedure.
To contact us:
- By e-mail: support@seatronic.fr
- By phone: 02 22 66 54 16
- Shipping address: Seatronic, 10, allée Ephyra - Zone Atalante - 35400 Saint Malo - France
For all claims, please provide us with your purchase references (invoice), a description of the fault and your contact details by filling in the form available under this link.
Download the after-sales procedure in pdf format.
Warranty conditions :
The product warranty applies to equipment sold by Seatronic for the period specified in the product documentation (this period may vary from 2 to 10 years depending on the model).
This warranty does not cover any of the following:
- Damage or defects resulting from improper use or handling of the product.
- Accidents, fire, liquids, chemicals, other substances, flooding, vibration, excessive heat, inadequate ventilation, power surges, excessive or inadequate power supply, radiation, electrostatic discharge, including lightning, other external forces and effects.
- The presence of liquid or other external or internal products or traces of corrosion.
- Loss of time, inconvenience, travel expenses, costs of removal, disassembly or reinstallation of the product.
- We remind you that any attempt to repair the product by a third party may invalidate the warranty and/or result in a refusal to repair.
Checks prior to any warranty claim:
It is your responsibility to check whether the device is really faulty, as malfunctions may be caused by external factors (connections, fuses, settings, battery condition, etc.)
Product warranty excluding central units :
If, during the warranty period, a product proves to be defective, we will send you a Colissimo return slip to collect the equipment, and at the same time we will send you a replacement product. We undertake to carry out this exchange within 24 hours for all calls received before noon. We will ask you to return the faulty product within 15 days, together with the SAV file number (which you will receive by e-mail), the invoice number and a description of the fault.
On receipt of the product, we will carry out tests in our workshop to confirm the initial diagnosis:
- If the product is confirmed as faulty, we will send you a test report and close the after-sales ticket.
- If the product is not confirmed faulty and, after discussing it with you, we will invoice you for the replacement product and return postage to send you back the functional tested product.
Central unit warranty :
If, during the warranty period, a central unit proves to be defective, various options are available. The choice of procedure will be determined according to your preferences, in order to achieve the fastest possible repair time (target < 24 hours):
- Sending a reconditioned central unit as a replacement, accompanied by a return slip to collect the faulty central unit. If the condition of the returned central unit is unsatisfactory (damaged casing with traces of major impact, scratches, rust, etc.), it will be returned to you after repair, and you will have to send us back the repair central unit using the Colissimo return slip enclosed with the shipment.
- Send troubleshooting procedure by email A
- Telephone assistance. Hard drive exchanges can be arranged.
For out-of-warranty products: If the product can be repaired, we will ask you to send us the faulty equipment so that we can draw up a repair estimate. If the product cannot be repaired we will send you a commercial proposal to carry out a replacement.
Special conditions :
Product exchange conditions are only applicable in metropolitan France. For all claims outside France, an exchange will be necessary to optimize costs and lead times.
Workshop services for which the product defect is not confirmed will be invoiced after telephone exchange.
Transport conditions :
Product exchange conditions are only applicable in metropolitan France. For all claims outside this territory, an exchange will be necessary to optimize transport costs and lead times.
Some non-warranty pricing conditions:
- Product handling : 15.00 € EXCL.
- Workshop labor: €52.00 per hour excluding VAT
- Computer labor: €55.00 per hour excluding VAT
- Motherboard replacement: €300.00 ex
- Replacement of hard disk with 250 GB SSD hard disk: €240.00 excl
- Battery replacement and BIOS reset: €55.00 ex
SEATRONIC will do everything in its power to help you in the best possible conditions, in order to minimize the inconvenience caused, and we rely on your vigilance in returning the faulty equipment to us as soon as possible. Failing this, we will be obliged to invoice you.
Our customer service department based in Saint Malo is able to help you in the event of a problem with a product sold by Seatronic. Please find below our operating procedure.
To contact us:
- By e-mail: support@seatronic.fr
- By phone: 02 22 66 54 16
- Shipping address: Seatronic, 10, allée Ephyra - Zone Atalante - 35400 Saint Malo - France
For all claims, please provide us with your purchase references (invoice), a description of the fault and your contact details by filling in the form available under this link.
Download the after-sales procedure in pdf format.
Warranty conditions :
The product warranty applies to equipment sold by Seatronic for the period specified in the product documentation (this period may vary from 2 to 10 years depending on the model).
This warranty does not cover any of the following:
- Damage or defects resulting from improper use or handling of the product.
- Accidents, fire, liquids, chemicals, other substances, flooding, vibration, excessive heat, inadequate ventilation, power surges, excessive or inadequate power supply, radiation, electrostatic discharge, including lightning, other external forces and effects.
- The presence of liquid or other external or internal products or traces of corrosion.
- Loss of time, inconvenience, travel expenses, costs of removal, disassembly or reinstallation of the product.
- We remind you that any attempt by a third party to repair the product may invalidate the warranty and/or result in a refusal to repair.
Checks prior to any warranty claim:
It is your responsibility to check whether the device is really faulty, as malfunctions may be caused by external factors (connections, fuses, settings, battery condition, etc.)
Product warranty excluding central units :
If, during the warranty period, a product proves to be defective, we will send you a Colissimo return slip to collect the equipment, and at the same time we will send you a replacement product. We undertake to carry out this exchange within 24 hours for all calls received before noon. We will ask you to return the faulty product within 15 days, together with the SAV file number (which you will receive by e-mail), the invoice number and a description of the fault.
On receipt of the product, we will carry out tests in our workshop to confirm the initial diagnosis:
- If the product is confirmed as faulty, we will send you a test report and close the after-sales ticket.
- If the product is not confirmed faulty and, after discussing it with you, we will invoice you for the replacement product and return postage to send you back the functional tested product.
Central unit warranty :
If, during the warranty period, a central unit proves to be defective, various options are available. The choice of procedure will be determined according to your preferences, in order to achieve the fastest possible repair time (target < 24 hours):
- Sending a reconditioned central unit as a replacement, accompanied by a return slip to collect the faulty central unit. If the condition of the returned central unit is unsatisfactory (damaged casing with traces of major impact, scratches, rust, etc.), it will be returned to you after repair, and you will have to send us back the repair central unit using the Colissimo return slip enclosed with the shipment.
- Send troubleshooting procedure by email A
- Telephone assistance. Hard drive exchanges can be arranged.
For out-of-warranty products: If the product can be repaired, we will ask you to send us the faulty equipment so that we can draw up a repair estimate. If the product cannot be repaired we will send you a commercial proposal to carry out a replacement.
Special conditions :
Product exchange conditions are only applicable in metropolitan France. For all claims outside France, an exchange will be necessary to optimize costs and lead times.
Workshop services for which the product defect is not confirmed will be invoiced after telephone exchange.
Transport conditions :
Product exchange conditions are only applicable in metropolitan France. For all claims outside this territory, an exchange will be necessary to optimize transport costs and lead times.
Some non-warranty pricing conditions:
- Product handling : 15.00 € EXCL.
- Workshop labor: €52.00 per hour excluding VAT
- Computer labor: €55.00 per hour excluding VAT
- Motherboard replacement: €300.00 ex
- Replacement of hard disk with 250 GB SSD hard disk: €240.00 excl
- Battery replacement and BIOS reset: €55.00 ex
SEATRONIC will do everything in its power to help you in the best possible conditions, in order to minimize the inconvenience caused, and we rely on your vigilance in returning the faulty equipment to us as soon as possible. Failing this, we will be obliged to invoice you.